We live in an era where the amount of valuable data businesses must store is increasing at an unprecedented pace. Consequently, the number of cyber criminals trying to gain access to that data is also increasing. In fact, according to a report released last year by Osterman Research, 81% of organizations have been the victim of some type of data breach, targeted email attack, successful phishing attack or other cyber security incident during the previous 12 months. And with the surge of people working from home due to the COVID-19 pandemic, these numbers are only going to go up.
Occasionally, our support staff will receive calls from end users who have forgotten their email password or are having issues logging into WorldClient. Users are then instructed to contact their mail server administrator for assistance. But what if users don't know who to contact for help, and don't know how to even find out who to contact? For some users, trying to track down the appropriate contact for help can lead to wasted time and lost productivity.