---
title: Make it Easier For Your Users to get Login Assistance in MDaemon Webmail
description: The Login Failure Text field contains helpful information such as a phone number or email address for end users having issues logging into WorldClient.
image: https://blog.mdaemon.com/hs-fs/hubfs/Stock%20images/Businesswoman%20holding%20tablet%20pc%20entering%20password.%20Security%20concept.jpeg?width=999&quality=low
---

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# MDaemon Technologies Blog

## [Make it Easier For Your Users to get Login Assistance in MDaemon Webmail](https://blog.mdaemon.com/how-to-make-it-easier-for-your-users-to-get-worldclient-login-assistance)

 By [Brad Wyro](https://blog.mdaemon.com/author/brad-wyro)

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![Businesswoman holding tablet pc entering password. Security concept](https://blog.mdaemon.com/hs-fs/hubfs/Stock%20images/Businesswoman%20holding%20tablet%20pc%20entering%20password.%20Security%20concept.jpeg?quality=low&width=712&name=Businesswoman%20holding%20tablet%20pc%20entering%20password.%20Security%20concept.jpeg)

 

Occasionally, our support staff will receive calls from end users who have forgotten their email password or are having issues logging into WorldClient. Users are then instructed to contact their mail server administrator for assistance. But what if users don't know who to contact for help, and don't know how to even find out who to contact? For some users, trying to track down the appropriate contact for help can lead to wasted time and lost productivity.

To address this issue, MDaemon administrators can add information in the "Login Failure Text" field on the WorldClient Settings screen. This field can contain helpful information such as a phone number or email address of the mail server administrator or IT department. HTML is supported, so an email link or a link to a Help page can be specified. In the following video, I demonstrate this feature and show you what the login failure text looks like when a user enters an incorrect password in WorldClient.

 

 

Adding login failure text saves users time by making it easier for them to get help when they're having trouble logging into WorldClient. This is especially true after a long weekend or when a user has just returned from vacation and needs immediate access to important messages. After all, time is money - right?

 

 Tags: [Email How To](https://blog.mdaemon.com/topic/email-how-to), [Email Security Trends](https://blog.mdaemon.com/topic/email-security-trends)

![Brad Wyro](https://blog.mdaemon.com/hs-fs/hubfs/Brad-2023v2.jpg?width=100&height=100&name=Brad-2023v2.jpg)

#### Written by [Brad Wyro](https://blog.mdaemon.com/author/brad-wyro)

Brad has worked in technical and marketing roles at MDaemon Technologies, where he contributes as Content Marketing Manager. Brad balances technical and creative information to develop easy to understand videos and content to educate prospects and customers.

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See all

#### About MDaemon Technologies

MDaemon Technologies is a pioneer in developing email and email security software helping to protect customers from evolving cyber-security threats. Its products and services are trusted by thousands of organizations in over 140 countries. For more than two decades, the company’s products have been developed with the ongoing input of IT professionals who demand reliable, affordable software that requires minimal effort to manage.

The software can be deployed in virtual, hosted cloud, on-premises, or hybrid network environments. The company sells its software and services directly and through a network of global channel partners.

For more information, visit [www.mdaemon.com](https://www.altn.com/).

Copyright © 1996-2026 MDaemon Technologies.  View [privacy policy](https://mdaemon.com/policies/privacy-policy).

 

###### Contact Us

 +1.817-601-3222

[sales@help.mdaemon.com](mailto:sales@help.mdaemon.com)

 6340 Lake Worth Blvd.  
 Fort Worth, TX 76135

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