--- title: "Never Lose an Important Email: How to Track Email Messages in SecurityGateway™" description: "Never Lose an Important Email: How to Track Messages in Security Gateway" image: https://blog.mdaemon.com/hubfs/SecurityGateway-Email-Tracking.jpg --- [![MDaemon Technologies](https://blog.mdaemon.com/hs-fs/hubfs/MDaemon-Technologies_logo_large.png?width=564&height=110&name=MDaemon-Technologies_logo_large.png "MDaemon Technologies")](https://mdaemon.com/) - [Blog Home](https://blog.mdaemon.com) # MDaemon Technologies Blog ## [Never Lose an Important Email: How to Track Email Messages in SecurityGateway™](https://blog.mdaemon.com/how-to-track-messages-in-securitygateway) By [Brad Wyro](https://blog.mdaemon.com/author/brad-wyro) - [Tweet](https://twitter.com/share) Many of our customers are small-to-medium businesses with limited IT budgets across a variety of industries – including healthcare, education, manufacturing, and government. Having a limited IT budget often means having limited staff available for troubleshooting email or tracking down messages, so when considering which email gateway/spam filter you want for your business, one of the main criteria to consider is how easy it is to find messages for your users. Users who are expecting business-critical messages need to know ASAP what happened if that message is not delivered. With Security Gateway, it’s easy to find out if a message was rejected, quarantined or delivered. If it was rejected or quarantined, color-coded transcripts make it easy to determine exactly why the message was not delivered. ## **At-a-Glance: The Message Log Window for Tracking Email Messages in Security Gateway** Let’s have a look at the message log and its layout. *![SecurityGateway message list showing actions one can take on a message, such as redeliver, spam, not spam, add to the allow list, and more](https://blog.mdaemon.com/hs-fs/hubfs/SecurityGateway_Message_List.png?width=711&height=399&name=SecurityGateway_Message_List.png)* *Use buttons across the top to search messages, view message details, redeliver, allowlist or blocklist, or perform other actions.* Use the buttons across the top to: - Refresh the message list - Search for messages. Advanced search options are provided, allowing you to find messages based on a variety of criteria, such as message contents, delivery date, the result of the message delivery attempt, keywords in a message header, and others. - View message details (providing the same information as double-clicking the message) - Redeliver the message. Note that if the issue that made a message undeliverable still exists then the message will return to the message log with the same status. - Allow list the sender or sender’s domain - Blocklist the sender or sender’s domain  Press the buttons to enable or disable specific columns.  *![SecurityGateway\_Message\_List\_Column-buttons](https://blog.mdaemon.com/hs-fs/hubfs/SecurityGateway_Message_List_Column-buttons.png?width=711&height=400&name=SecurityGateway_Message_List_Column-buttons.png) Enable or disable columns in the SecurityGateway message list*   ![SecurityGateway Message List showing inbound and outbound emails](https://blog.mdaemon.com/hs-fs/hubfs/SecurityGateway_Message_List_Direction.png?width=711&height=399&name=SecurityGateway_Message_List_Direction.png) *The blue and green up and down arrows indicate inbound and outbound messages.*   The up-facing blue arrows indicate outbound messages, and the down-facing green arrows indicate inbound messages. The remaining columns from left-to-right include: - Date (notice the arrow indicating sort order) - The message sender (From) - The message recipient - The message subject - The result of the message delivery attempt (Delivered, Quarantined, Rejected, etc.) - The reason the message was quarantined or rejected (for those that meet these criteria) - The message size - The final message score based on the total score accumulated by all security tests performed #### **Viewing message transcripts to determine a message’s fate** Now that we’re familiar with the layout of the message listing, let’s review how to troubleshoot email delivery issues. Key events in a message’s transcript are color-coded for easy identification. In the following example, the message was scanned by SpamAssassin. During this process, it accumulated 1.7 points. It was then scanned by Outbreak Protection, during which it accumulated an additional 5.5 points. Finally, the total message score was tallied with a final score of 12.2 points and was rejected.   ![SecurityGateway\_Message\_Transcript](https://blog.mdaemon.com/hs-fs/hubfs/SecurityGateway_Message_Transcript.png?width=711&height=400&name=SecurityGateway_Message_Transcript.png) Message tracking with color-coded events for easy troubleshooting   We’ve created the following video to help you become more familiar with message tracking in Security Gateway.   Would you like to learn more about how Security Gateway can protect your business from spam, phishing attempts and malware? [Click here to download your free trial!](https://mdaemon.com/pages/downloads-security-gateway-free-trial) Tags: [Email Gateway How-To](https://blog.mdaemon.com/topic/email-gateway-how-to), [Email How To](https://blog.mdaemon.com/topic/email-how-to), [Security Gateway for Email](https://blog.mdaemon.com/topic/security-gateway-for-email), [Tutorial](https://blog.mdaemon.com/topic/tutorial) ![Brad Wyro](https://blog.mdaemon.com/hs-fs/hubfs/Brad-2023v2.jpg?width=100&height=100&name=Brad-2023v2.jpg) #### Written by [Brad Wyro](https://blog.mdaemon.com/author/brad-wyro) Brad has worked in technical and marketing roles at MDaemon Technologies, where he contributes as Content Marketing Manager. Brad balances technical and creative information to develop easy to understand videos and content to educate prospects and customers. [![BACK TO ALL ARTICLES](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/6572702/05b24dbb-70a6-4eaa-9507-321cb27f7228.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/6572702/05b24dbb-70a6-4eaa-9507-321cb27f7228) ### Subscribe to Email Updates - [Popular](https://blog.mdaemon.com/how-to-track-messages-in-securitygateway#tab-2) - [Recent](https://blog.mdaemon.com/how-to-track-messages-in-securitygateway#tab-1) - [Categories](https://blog.mdaemon.com/how-to-track-messages-in-securitygateway#tab-3) ### Lists by Topic - [Email Security (73)](https://blog.mdaemon.com/tag/email-security) - [MDaemon Email Server (45)](https://blog.mdaemon.com/tag/mdaemon-email-server) - [Email How To (38)](https://blog.mdaemon.com/tag/email-how-to) - [Email Best Practices (29)](https://blog.mdaemon.com/tag/email-best-practices) - [Phishing (28)](https://blog.mdaemon.com/tag/phishing) - [Product Updates (28)](https://blog.mdaemon.com/tag/product-updates) - [Security Gateway for Email (27)](https://blog.mdaemon.com/tag/security-gateway-for-email) - 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[ssl (1)](https://blog.mdaemon.com/tag/ssl) - [tax scams (1)](https://blog.mdaemon.com/tag/tax-scams) See all #### About MDaemon Technologies MDaemon Technologies is a pioneer in developing email and email security software helping to protect customers from evolving cyber-security threats. Its products and services are trusted by thousands of organizations in over 140 countries. For more than two decades, the company’s products have been developed with the ongoing input of IT professionals who demand reliable, affordable software that requires minimal effort to manage. The software can be deployed in virtual, hosted cloud, on-premises, or hybrid network environments. The company sells its software and services directly and through a network of global channel partners. For more information, visit [www.mdaemon.com](https://www.altn.com/). Copyright © 1996-2026 MDaemon Technologies.  View [privacy policy](https://mdaemon.com/policies/privacy-policy).   ###### Contact Us +1.817-601-3222 [sales@help.mdaemon.com](mailto:sales@help.mdaemon.com) 6340 Lake Worth Blvd. Fort Worth, TX 76135 ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Brad Wyro", "url" : "https://blog.mdaemon.com/author/brad-wyro" }, "dateModified" : "2026-07-14T20:25:28.782Z", "datePublished" : "2019-05-03T15:55:13.000Z", "headline" : "Never Lose an Important Email: How to Track Email Messages in SecurityGateway™", "image" : [ "https://blog.mdaemon.com/hubfs/SecurityGateway-Email-Tracking.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.mdaemon.com/how-to-track-messages-in-securitygateway", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.mdaemon.com/hubfs/MDaemon-Technologies_logo_large.png" }, "name" : "MDaemon Technologies" } } ```