MDaemon Technologies Blog

Now that the Covid crisis is behind us, remote and hybrid work is no longer an emergency arrangement, yet many people continue to work from home as it becomes a more widely-accepted practice. According to Gallup's latest workplace research, roughly 52% of remote-capable U.S. employees now work in a hybrid arrangement and another 27% are fully remote, leaving fewer than one in four back in the office full time. The U.S. Bureau of Labor Statistics reports that more than a fifth of all employees still telework at least part of the time. After years of return-to-office headlines, the data shows hybrid has settled in as the default for knowledge work rather than fading away.

A brief glance through my spam folder in MDaemon Webmail recently reminded me of the need for on-going education on the topic of phishing and Business Email Compromise (BEC) scams. I’d like to be able to tell you that the recent crush of cyberattacks on the healthcare sector, as exacerbated by the COVID-19 pandemic, has run its course – but then I’d be the one scamming. Looking through the latest Health IT Security monthly news archive turns up a long litany of phishing, ransomware, malware, spoofing, password theft and other data leaks, and server vulnerabilities that affect millions of patients and financial donors – and it’s not even the end of the month.

It’s OK, we understand. You thought you and your employees would all be safely back in the office by now. However, we’re all still adjusting to this new normal of exponentially more remote working – and exponentially more cyberattacks. Every day, hackers seek to exploit not only fear and insecurity caused by the pandemic, but the security loopholes created as more employees access their email and other work systems from remote devices. According to one report, streaming phishing sites saw an 85-percent increase from January to March, with more than 209 malicious websites being created every day. A record 25,000 confirmed phishing pages were created on March 19 alone!

It's just a fact of life: If there's email, there will always be spam. If you’re involved with email security for a healthcare organization, 2020 is absolutely the year you can’t afford not to take this seriously. The healthcare sector has become a major target for cyberattacks during the COVID-19 pandemic, and these attacks are successful so often that Becker’s Hospital Review publishes a monthly update on healthcare provider malware, ransomware and phishing incidents. The most recent list includes:

When it comes to email archiving, healthcare organizations must meet increasingly stringent regulations such as HIPAA, along with applicable privacy laws like CCPA/CPRA and, where relevant, PCI DSS for payment card data. This remains especially important in 2026, as the healthcare sector continues to experience the highest data breach costs of any industry - exceeding $10 million on average in recent findings. According to IBM’s Cost of a Data Breach Report 2024, healthcare organizations faced an average breach cost of $10.93 million, the highest across all sectors for the 13th consecutive year.

Whether you run a multi-campus medical center or a small private practice, you’ve likely heard about cyber criminals who try to trick you and your employees into clicking a link or downloading an attachment so they can steal your organization’s money or protected data.

The COVID-19 pandemic has accelerated the adoption of cloud services across all industries, but particularly for healthcare providers. If your healthcare organization is considering moving your email from on-premise servers to the cloud, you must do your due diligence around significant security drawbacks that may overshadow the perceived benefits.

The COVID-19 pandemic has been a boon for bad actors across the digital landscape. In July, for instance, authorities in the U.S., U.K. and Canada all issued warnings about serious cyberattacks against healthcare organizations and others involved in the coronavirus response. The purpose of these attacks? Theft of intellectual property during the race to develop a vaccine. The tool of choice? Spear-phishing email attacks.

As long as healthcare organizations continue to use email, cybercriminals will find new ways to exploit security gaps, software bugs, and basic human nature to extort millions of dollars from their victims. In just the first six months of this year, Becker’s Hospital Review has noted more than 65 separate incidents of malware, ransomware and phishing attacks on healthcare providers, ranging from Alaska and Hawaii to Florida and Maine. These attacks affected more than 1.14 million patient records in just the cases that released statistics; the true number of those affected is much higher. While one-third of these attacks are specifically noted as being email-related, again, the true number is likely much higher.

The COVID-19 crisis has changed the way we approach data privacy and email security. The necessary and accelerated transition to working from home has been accompanied by a growing surge of Coronavirus-themed phishing scams and spoofed websites used to distribute malware or lure victims into providing confidential information.